:root{--teal:#218A88;--teal-dark:#1B6F6D;--teal-light:#E4F2F1;--cream:#F5F2E3;--text:#4A4A4A;--text-sub:#8A8A8A;--white:#fff;--border:#E2DFD2}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}html,body,#root{margin:0;padding:0;height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Hiragino Sans,Hiragino Kaku Gothic ProN,Noto Sans JP,sans-serif;background:var(--cream);color:var(--text);font-size:15px;line-height:1.7}#root{display:flex;justify-content:center;height:100%}.phone{width:100%;max-width:420px;height:100dvh;background:var(--cream);display:flex;flex-direction:column;position:relative;overflow:hidden;background-image:linear-gradient(rgba(255,255,255,.6) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.6) 1px,transparent 1px);background-size:26px 26px}header{background:var(--teal);color:#fff;padding:14px 18px;display:flex;align-items:center;gap:10px;flex-shrink:0;box-shadow:0 2px 8px #00000014;z-index:10}.h-icon{width:34px;height:34px;border-radius:50%;background:#fff;display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0;padding:5px}.h-icon img{width:100%;height:100%;object-fit:contain;display:block}.h-title-row{display:flex;align-items:center;gap:8px}.h-wordmark{height:15px;display:block;background:#fff;border-radius:5px;padding:4px 7px}.h-title-sub{font-size:15px;font-weight:700;color:#fff;letter-spacing:.02em}.h-sub{font-size:11px;opacity:.85;margin-top:1px}.h-actions{margin-left:auto;flex-shrink:0;display:flex;gap:8px}.h-clear{flex-shrink:0;width:32px;height:32px;border-radius:50%;border:none;background:#ffffff26;color:#fff;font-size:14px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-family:inherit}.h-clear:active{background:#ffffff4d}.chat{flex:1;overflow-y:auto;padding:20px 16px 12px;display:flex;flex-direction:column;gap:14px;scroll-behavior:smooth}.welcome{background:var(--white);border:1.5px solid var(--teal);border-radius:14px;padding:18px 16px;box-shadow:0 2px 6px #218a8812}.welcome h2{margin:0 0 8px;font-size:15px;color:var(--teal);font-weight:700}.welcome p{margin:0;font-size:13.5px;color:var(--text);line-height:1.75}.welcome .note{margin-top:12px;padding-top:11px;border-top:1px dashed var(--border);font-size:11.5px;color:var(--text-sub);line-height:1.6}.cat-label{font-size:12px;color:var(--text-sub);margin:2px 0 -4px 2px;font-weight:600}.cats{display:grid;grid-template-columns:1fr 1fr;gap:9px}.cat{background:var(--white);border:1.5px solid var(--border);border-radius:12px;padding:13px 10px;font-size:12.5px;font-weight:600;color:var(--text);text-align:center;cursor:pointer;transition:all .15s;display:flex;flex-direction:column;align-items:center;gap:6px;font-family:inherit}.cat:active{transform:scale(.97)}.cat:hover{border-color:var(--teal);background:var(--teal-light)}.cat .ico{font-size:20px;line-height:1}.msg{display:flex;gap:9px;align-items:flex-start;animation:pop .25s ease}@keyframes pop{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.msg.user{flex-direction:row-reverse}.avatar{width:30px;height:30px;border-radius:50%;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;flex-shrink:0;margin-top:2px}.avatar.bot-avatar{background:#fff;border:1px solid var(--border);padding:5px}.avatar.bot-avatar img{width:100%;height:100%;object-fit:contain;display:block}.bubble{max-width:78%;padding:11px 14px;border-radius:14px;font-size:14px;line-height:1.75;white-space:pre-wrap}.msg.bot .bubble{background:var(--white);border:1px solid var(--border);border-top-left-radius:4px;box-shadow:0 1px 3px #0000000a}.msg.user .bubble{background:var(--teal);color:#fff;border-top-right-radius:4px}.msg.bot .bubble.escalate-wrap{background:transparent;border:none;box-shadow:none;padding:0;max-width:88%;white-space:normal}.escalate{background:#fff8e8;border:1.5px solid #E8C97A;border-radius:12px;padding:14px;margin-top:2px;font-size:13.5px;line-height:1.75}.escalate .et{font-weight:700;color:#9a7420;margin-bottom:6px;display:flex;align-items:center;gap:6px;font-size:13px}.escalate a{display:block;margin-top:11px;background:#fff;border:1.5px solid var(--teal);color:var(--teal);text-decoration:none;font-weight:700;padding:11px;border-radius:9px;text-align:center;font-size:13.5px}.msg.bot .bubble.consult-chip-wrap{background:transparent;border:none;box-shadow:none;padding:0;max-width:88%}.consult-chip-wrap a{display:inline-block;background:#fff;border:1.5px solid var(--teal);color:var(--teal);text-decoration:none;font-weight:700;padding:9px 16px;border-radius:9px;font-size:13px}.suggest{display:flex;flex-wrap:wrap;gap:7px;padding-left:39px}.chip{background:var(--white);border:1px solid var(--teal);color:var(--teal);border-radius:999px;padding:7px 13px;font-size:12px;cursor:pointer;font-family:inherit;font-weight:600;text-align:left;line-height:1.5}.chip:active{background:var(--teal-light)}.typing{display:flex;gap:4px;padding:14px 16px}.typing span{width:7px;height:7px;border-radius:50%;background:#c9c9c9;animation:bounce 1.2s infinite}.typing span:nth-child(2){animation-delay:.15s}.typing span:nth-child(3){animation-delay:.3s}@keyframes bounce{0%,60%,to{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}.inputbar{flex-shrink:0;background:var(--white);border-top:1px solid var(--border);padding:10px 12px calc(10px + env(safe-area-inset-bottom));display:flex;gap:9px;align-items:flex-end}.inputbar textarea{flex:1;border:1.5px solid var(--border);border-radius:20px;padding:10px 15px;font-size:15px;font-family:inherit;resize:none;outline:none;max-height:96px;line-height:1.6;background:#fafaf7;color:var(--text)}.inputbar textarea:focus{border-color:var(--teal);background:#fff}.send{width:40px;height:40px;border-radius:50%;border:none;background:var(--teal);color:#fff;font-size:17px;cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center}.send:disabled{background:#cfcfcf}.disclaimer{text-align:center;font-size:10.5px;color:var(--text-sub);padding:0 16px 8px;background:var(--white)}